(Created by Tyla Petersen, RMT under the request of CMTBC with suggestions
and requirements by PHO and CMTBC)
> Pre-screening prior to arrival is required. An online questionnaire will be sent to each individual patient prior to their appointment and must be completed before arrival
> Masks are NOT mandatory in clinic, however our practitioners all wear masks when in treatment rooms and for close contact assessments. Mask are optional for patients. We respectfully ask you try to maintain distance whenever possible while in common areas in the clinic.
>Cancellation policy has been modified to allow short notice cancellation due to covid related concerns. No shows to be reviewed on case to case basis. Our cancellation policy is 24 hour notice to cancel or reschedule your appointment. 100% of the reserved service will equal the fee to be charged if changes need to be made within 24 hours of your appointment.
> All patients are required to follow the PPE guidelines as per the government of British Columbia. The following protocol is set out to be followed by team members and clients.
> Wash hands upon arrival and follow specific hand washing procedures.
> Therapist must wear a fascial mask at all times while in the treatment rooms with clients.
> Therapist must wear any requested PPE the patient may request in order to feel safe to receive
> All surfaces will be sanitized and disinfected between each patient inside the treatment room. The patient bathroom and common areas in the clinic will disinfected thoroughly, periodically throughout the day.
> All linens will be laundered between each patient.
> Patients have the right to discontinue their appointment if they at any time feel they are uncomfortable or feel unsure of the sanitization of our facility or questions the therapists outlined protocols.
Massage * Naturopath * Langley BC * RMT